Customer Success Representative (f/m/d)

Für Bewerber_innen in der EU Homeoffice in ganz Europa
100% Remote, nur Homeoffice
keine Gehaltsangabe

Stellenbeschreibung

About the role

As a Customer Success Representative, you will become (if you are not already) a Marketing Funnels nerd, you will use business knowledge, online marketing passion, data and of course: empathy to build relationships with our entrepreneurs and marketers, sharing solutions and implementing new programs that will increase business’ revenue potentials and minimize churn rates.

What you will be doing

  • Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals
  • Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.
  • Prepare and schedule action-based calls with our customers to prevent churn.
  • Support the Head of Success and have a close relationship with Marketing to drive Sales initiatives.
  • Work cross-functionally with product, marketing, and support team members to foster a strong sense of community and information sharing.
  • Provide critical insights to the product team to improve our developing platform.
  • Along with Head of Success, build, customize and interpret relevant data to address red flags, as well as presenting ideas for continuous improvement.
  • Responsible for all new enterprise customer and upsells.
  • Schedule different types of communications: emails, calls, strategic quarterly calls with enterprise customers, collect feedback and present new business ideas that can address their business challenges.
  • Offer customized and highly targeted demos using product engagement data from the product and marketing team.
  • Achieve monthly & quarterly quotas.

Who you are

  • You always go an extra mile for best customer experience development and think customer and software first
  • You have a scrappy mentality — we wear many hats and are willing to get our hands dirty.
  • You have Excellent creative and critical thinking skills — we have to be preemptive.
  • You have Proven ability to educate customers, building and maintaining relationships with them.
  • You have sales background, or sales interest/knowledge.
  • You have Proven track record of expansion and product adoption within your book of business.
  • Proven ability to manage multiple complex customer journeys at once.
  • You have a basic understanding of online marketing tools (e.g., Facebook Ads, Google Analytics, Zapier, Email Tools)
  • You are able to organize your day and prioritize tasks, working independently and with little supervision.
  • You can share constructive feedback and are open for feedback
  • You can handle critical outage with an excellent communication strategy and style
  • You are good at finding, running and finishing projects
  • You are fluent in German (native level) and English

If you think this job is the right job for you, even though you do not perfectly match the profile, we would still love to hear from you. 🤗

What you can expect at Perspective

  • Remote & Freedom | We strongly believe that every work environment needs to be ideal and fitted to the person. For this very reason, all our team members work remotely – in their own much needed way. That’s how we can ensure that all our talents have much freedom to create the best results possible.
  • Responsibility, Ownership & Impact | At Perspective, all our team members have a voice. We value every opinion and encourage all to speak their mind. Only with team effort, we can create something great. We believe in our team and therefore, give them much responsibility. Even if we fail, we learn from it, get back up and continue to succeed. It is part of the game and we know it.
  • Personal & Professional Growth | Your development is our priority. With our intensive onboarding, feedback talks and trainings, we foster your personal and professional development. One of our core value is “Keep Growing” which we portray in everything we do.
  • Best Equipment & Remote Budget | Our company is build on the USP of quality and we want to keep it that way. To keep up the quality, we only provide the best equipment to our team: For example, every new team member receives an Apple MacBook Pro for their work and a monthly remote working budget.
  • Team Events | We know working solely remotely can make it difficult to build a strong team spirit. However, at Perspective we focus deeply on team building by hosting various team events throughout the year. We understand the need of interaction face-to-face and strongly encourage it.
  • Cordial & passionate team | Last, but not least, we are the most cordial team you can imagine. We love working together, respect each other and always value each others opinions. We care deeply about our team members and are always down for a good virtual after work hangout.
Perspective Software GmbH
Hi, we are Perspective and we are grateful you found your way to our job ad. We are building the fastest & easiest Mobile Funnel platform for modern marketers
perspective.co
Es hilft uns sehr, wenn du bei deiner Bewerbung zuhausejobs.com erwähnst. Danke! :)

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